UGG Sucks Customer Reviews and Feedback
UGG (formerly UGG Australia) is an American footwear company and a division of Deckers Brands. UGG is a registered trademark in the United States and over 130 other countries for footwear, as well as bags, clothing, outerwear, home goods, and other products.
A very disappointed customer shares her review on productreview.com.au, "The quality of UGG footwear is atrocious. Also very poor customer service with an exchange of a faulty item still underway after 2 months and no contact from UGG. Have been ignored plenty of times via email and their phone number is disconnected. Clearly a poorly run business selling poor quality goods with no focus on the customer."
Current Employee - Sales Assistant says"Manager is terrible. There’s no consideration for your life outside work and your feelings. The unprofessional manager talks about all of the employees to each other in a foul way."
Current Employee - Sale Associate says"Underpaid Unorganized No room for growth No training Horrible during holiday season"
Current Employee - Anonymous Employee says"uggs are VERY uncomfortable when youre on your feet all day, a lot of drama between the coworkers, strict rules"
Current Employee - Anonymous Employee says"Management unorganized, store is open on every holiday, no commission, understaffed, late hours, blackout dates for requesting off"
says"If you were liked by managers you got away with anything . If you were not you got treated like crap"
Former Employee - Anonymous Employee says"there is less time to rest"
Current Employee - Sales Associate says"Long hours on your feet Gets very boring in quiet periods Not good with handling holiday pay"
Current Employee - Anonymous Employee says"low pay rate, bad management and no culture"
Former Employee - Anonymous Employee says"The atmosphere was often too intense and stressing; as you would try really hard to get customers to buy goods Very busy As most of the goods are expensive; it's often stressing and difficult to help a customer pick/convince them to buy something"
Sales Associate (Former Employee) says"Typical corporate company. They don't care about their employees and talking to HR about an issue will do nothing for you. Bad hours and management cannot train employees properly."
Sales/ Stock/Shipper & Receiver (Former Employee) says"A day at work was very busy, but fun and social. You meet people from all over the world that are interested in the merchandise. The hardest part of the job is dealing with difficult customers, but ive learned that an overdose of positive attitude can extinguish any negativity in one's self.im a fan of Uggsnot many customers in a day"
Product (Former Employee) says"Horrible management team. Lack of professionalism and very poor leadership qualities. Very focused on pushing workers down, and putting them in there place vs. encouraging teams, collaboration and personal growth. Extremely unhealthy environment. Directors fight against each other over petty things and employee’s suffer."
Associate (Former Employee) says"Management was extremely unprofessional. District Manager and Manager gossiped and said unprofessional things about their employees to other employees. Manager had extreme high expectations of staff, but didn't train employees and expected perfection. Very negative environment. Nothing positive was ever said. You never received compliments or positive reinforcement. It was always this is wrong or that is wrong. Very low pay! People were constantly leaving."
Cashier/ Sales Associate (Former Employee) says"There is so much work to be done with management and their skills. Employees feel like they aren't recognized enough and they aren't motivated the way they should."
Customer Assistant (Former Employee) says"I only managed to work there for a week before quitting there and then as management thought they could bully and intimidate me. The worst job I've had.Hourly wageEverything else"
Cashwrap lead (Former Employee) says"Extremely bad management low pay horrible schedules the employer has a revolving door lady management and don't bother contacting upper management they will no respond ..they don't want you to work more than one job the do not promote within the company!!Discount and pay depends on positionManagement work environment schedule flexibility"
Seasonal Sales Associate (Former Employee) says"The people that work here are super cool but management lacks so much order and discretion. There is no structure and shifts are randomly given and taken .. I enjoyed my time here but management made it difficult to enjoy some shifts.Free shoes, nice co workersRude customers and management"
Marketing manager (Former Employee) says"- Support shops through advertising - Develop, realize, control and monitor the effectiveness of advertising campaigns - Interaction with magazines, advertising agencies, designers, large shopping centers"
Sales Associate (Former Employee) says"The North American Market does not get alot of attention,which leads to the lack of its success. There is little support to the management team to better our store and drive business and for a well known brand, that is absolutely disgusting. The store itself is absolutely a joke. Customers constantly ask for fitting rooms afterall, apparel is sold but of course, there is no fitting room. The stockroom is crowded every single day and creates a safety hazard for team members but of course, no one cares. Also the secondary stock room is in the basement of the mall and is also always crowded, reams of dangerous fumes and is always hot. This company doesn't care for their top talent and instead, hires people for management positions that don't care about the brand, can't communicate with staff and are very condescending. There is NO room for growth at all and pretty much, it's a job to have while in school. After that, save yourself the time of investing in this brand."
Stock Consultant (Current Employee) says"processing of all shipping and receiving of merchandise, receives stores, picks, counts or distributes materials within establishments. Working in a fast pace yet timely manner.Get free shoeshrs getting cut"
Sales Associate (Former Employee) says"Developed outstanding customer service and sales skills working in a busy high end shoe store in one of the busiest malls in the United States, greeting in interacting with a wide and diversified international clientele"
Store Manager (Current Employee) says"very very stressful, no voice, and no growth. HR is incredibly inactive and wont action on anything. Some definite employment law violations which i wont detail but they abuse full-time retail employees and are treated as second class citizens."
magazijn en verkoop bediende (Current Employee) says"geheim maar kan besproken worden. Maar wil het wel kwijt, ik vind dit bedrijf een kapitalistische bedrijf die weinig rekening houd met de belangen van personeel en vergoed de managers veel maar het 'hard' werkende personeel minimum.een paar leuke collegaszie boven."
Conseillère de vente (Former Employee) says"De nombreuses heures de travail/ Forte demande et peu d'offres: Gestionnaire de stocks pour Ugg's au Printemps/ Mise en tableau pour suivi quotidien et mensuel de l'évolution du chiffre d'affaire/ Forte cadence de travail/Le contac avec clientéle du monde entiermanque de professionnalisme du management"
Sales Associate/Retail (Former Employee) says"I enjoyed working in the company for a while but it did not give me complete job satisfaction"
Sales Associate (Former Employee) says"The associates were horrible to work with. The atmosphere was too small and the manager was disrespectful. The brand itself is amazing the atmosphere was not.StockEnvironment"
Visual Merchandiser/Sales Associate (Former Employee) says"The ugg store makes enough money to pay their employees way more money. Especially those with experience. Heavy traffic and not enough compensation, nor commission.Free bootsLong hours, Poor compensation"
Sales Associate/ Cashier (Current Employee) says"Feels like high school, managers, and associates, and no set policy's changes weekly."
Vendeuse (Former Employee) says"Bonne équipe mais pas très bonne ambiance La responsable était beaucoup trop derrière moi"
trudy says"THIS SHOULD BE A ZERO... disgrace customer service - i had a pair of pink slippers bought in paris as a gift from my daughter , i was really pleased put them straight on , and took them home, the box was thrown away and my daughter thought she didnt need receipt no more as they fit, and i was pleased , how ever two weeks later the material split and fur poked through, as they were bought from reputable company i contacted customer care, what a waste of time,,, selling faulty goods- wont replace as no reciept, they were a gift.. and now reading everyones comments it all seems the same , VERY BAD CUSTOMER SERVICE i will never buy of this company apparently it is a trade name ugg NOT ugg australia original .. how they can use the name ugg and sell in shops i dont know ... and selling at the prices they charge .. but when you get a problem with faulty goods they say we cant assist you... SHAME on this company TAKING PEOPLES MONEY"
sara tehrani says"I wish I could give 0 star !!!!!!!
Let’s just say worse company to deal with !!!
Never ever again !!! So many good companies going bankrupt and UGG is surviving with scamming people !"
Liam H says"This company is physically impossible to get a hold of."
Danie Shanice says"Ordered cancelled once payment was taken clearly due to lack of stock update your damn website!"
Erik McGrath says"Awful. Ugg canceled my order of a robe which was bought and paid for 1 week before Christmas. The company basically said sorry, we can’t fulfill your order, not in stock anymore!
No response to emails either.
gatedtruth says"This company does not care about their customers. They are incompetent and a little to no help when you run into any issue on their end, I ordered earlier this month and although the product shipped out and given a expected delivery date which is long overdue but when I call customer service they tell me to wait a little longer and call them back later."
Ugg cancelled my order from early November on December 17th and have no intention of doing anything about it. After talking to Audra for 35 minutes she sent me to the supervisor Alysia who had me on the phone for another 45 minutes and after one hour/fifteen minutes I was informed that I could get a 10% off coupon for my troubles. I then asked if they would be getting those to me in time for Christmas to which 2 customer service reps. told me emphatically NO! That was after I waited on line for an additional 40 minutes!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
What's even worse, these two fools thought it was alright for me or anyone else to go out shopping in a pandemic? Clearly not the smartest folks!
SO BOTTOM LINE UGG OVERSELLS AN ITEM AND IT IS THE CONSUMERS PROBLEM - NOT THEIRS....
I CURRENTLY HAVE OVER $600 WORTH OF UGG ITEMS TO GIVE FOR GIFTS - THEY ARE ALL GOING BACK! CORPORATIONS, MULT-BILLION DOLLAR CORPORATIONS LIKE UGG NEED TO BE ACCOUNTABLE FOR THEIR POOR CUSTOMER SERVICE AND I HIGHLY RECOMMEND NOT PATRONIZING THEM...I AM DONE!"
GC says"would give 0 stars if I could. Absolutely terrible setup. Ordered slippers middle of Nov. for a Christmas Present. Order went through and then was notified a week later that they were out of inventory. Ordered a different color and now 2 weeks later still not shipped and wasn't informed. Excuses about shipping issues and COVID. While, i'm sorry, but the fact that you couldn't figure this out in the last 8 monts with COVID going on is a ridiculous excuse. You guys suck. I've received 15 other gifts I've ordered from other stores with no issues. Get your ACT together!."
Liz says"I will never purchase Ugg’s ever again which is very sad because I’ve been a customer of there’s since I was a kid.
They are a complete disappointment and do not support their customers in any way .
Their customer service is insufficient and horrible. I have been waiting for over 2 weeks for my order to be shipped and have reached out x2 to be told that they have sent this “PROBLEM” to their lead who will make a decision and look into it contact me via EMAIL. Not even a call via EMAIL . They then asked once they look into it which I prefer a “REFUND” or them to “ RESHIP” but will not provide me with expedited shipping for a reship for something they were in the wrong for ! They customer service representative did not apologize for the inconvenience and acted as it wasn’t her problem .
My order has not left their warehouse and they do not know why or where is it !"
Kyle B says"Awful shipping and customer service! I bought a pair of shoes over a month ago and still haven’t received them. Slowest shipping ever. Every time I look at the delivery date it’s extended. I don’t even know if this company even sent them out yet because their customer service is awful too."
Bob Lynn says"The company does not accept order changes or returns. Ordered slippers but got the size wrong. They refused to make the change. Order didn’t ship for another three weeks.
If you want UGGs order from a retailer"
Ale Yanakieva says"They rejected my order, just because I tried to buy my shoes with an Bulgarian card, but they took my money and I am still waiting for the refund! They took my money and then they rejected the order!! Don’t order from them! They are scammers! UGG Italia!!!!"
TRose says"I called Customer Service on Nov 21 about not receiving ordered toddler boots. Ugg was supposed to send the boots, but to date Nothing. I called today and was offered a refund-they’re doing their best they can I was told also. I’m so disappointed. My refund is to be provided in 1-5 business days. Stay tuned. I can’t understand how a well-known company can repeat customer service this way. Of course, COVID was mentioned S rationale, but COVID didn’t make the mistake of no follow-up after Nov 21. No more."
Kate says"I placed an order during UGGs Black Friday sale that started before Black Friday. The pair of boots I got were half off. I placed the order 11/26 and it was a full week later AFTER the sale was over that I got an email my order was cancelled. I reached out to customer service and was told all they could do was a 10% off coupon. They refused to do a price match or substitute. The sale was shady and I would not trust shopping with this company!!"
Lisa says"The worst company to deal with. My button on my boots fell off and waited several weeks to finally get though to someone to only get denied on my warranty claim. I had to call 5 times because someone on there end cancelled my warranty claim. I provided all information and was only a few days past the 1 year. Most companies have a leeway but this company doesn’t. Not to mention that 3 out of 5 representatives told me that this is a common issue. Don’t buy Ugg’s"
Laura Holdren says"Ugg runs a scam preventing you from cancelling orders or returning products. THIS IS THE WORST COMPANY EVER!"
Christian Caprani says"Placed an order in november 2 items, one top and one pyjamas bottoms.
UGG sending to tops, which is what happens.
I write ti UGG, that replies but mixing up, what had been shipped, and what Needs to be returned, that results in a wrong return order.
Now they are ignoring me and my e-mails and im Stuck with to tops.
The worst possible customer service!!!"
Scott Stewart says"Placed an order which I tried to cancel approx 18 hrs later. I was told it had not shipped yet but they couldn’t cancel the order now. I was directed to a website to start the return process but am told that I can’t do that either BECAUSE IT HASN’T SHIPPED YET! Why pay for shipping twice when it hasn’t even left the business. Ridiculous. Customer service is pathetic and not willing to assist me in any way. I now have to wait until I actually receive the boots before I can start the return process and then am told it’ll be another 2-3 weeks before I get the cost reimbursed back to my credit card. First time buying from Ugg’s. It’s also my last!!"
Angie says"I wish I could give this company zero stars. For starters an order for boots, that was placed on October 3rd was never shipped. Upon waiting an entire month with no updates, I reached out and was at first ignored due to high call volume. I was then told several times over the course of November that I would be receiving my refund. Instead, UGG just removed the existing transaction from my account as if it was pending. They already took the money as I am now out $150.00 with no proof on my bank statement. Fraudulent and disgusting behavior. Terrible customer service, never the same person helping you so everyone says different things. DO NOT BUY ONLINE. Better off purchasing at a mall or other retailer."
Iesha Simms says"THE WORSE SERVICE EVER! I got my shoes 2 pairs of Ugg’s in the beginning of November after ordering them in October then got charged December 1st for my 1 pair of shoes they told me my shoes got slipped through the cracks and was sent to me for free. They took my money blamed everything that happen on me and said I can send the shoes back in order to get my money back. Complete joke. Forget Ugg. Never again ! They’re the worse."
? Dice Goblin ? says"Looked it up. Apparently lenovo just sucks when it comes to the audio/headphone jack. I had completely disabled the… https://t.co/9KUgohSqlQ"
American Patriot Talitha Cume says"Ugg ? John Bel Edwards sucks! https://t.co/9YfBw53JRz"
keerti? BEOMGYU SAW MY COMMENT says"@ttaemogu oof that shit hurts also you're on ARMY twt right? it sucks out there ugg people are so annoying"
Sherry says"@kmgkmgkmgkmg Oh that sucks! Jean's are really tough to ring out. Imagine the days before washers and dryers, ugg,… https://t.co/xS2syqEdpf"
In The News
Footwear News reports"Ugg’s New Summer Campaign Includes Chunky Combat Boots & More Fuzzy Slides"
Travel+Leisure reports"These Leather Uggs Were Made to Combat Winter Weather — and They’re 40% Off Right Now"
Us Weekly reports"No One Will Ever Believe These Stylish Boots Are Actually UGGs"
USA TODAY reports"These leather UGG boots for men are priced at an all-time low"